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Frequently asked questions
When will my order ship?
Within 1 to 2 business days. You get a tracking link by e-mail when the parcel leaves, and delivery options for your country are listed in our shipping policy.
How much is shipping?
Tracked shipping is free on every order. Express is available at checkout from €4.95, and the price for your country is shown before you pay.
Will I pay customs or VAT?
Prices for EU customers already include VAT. Outside the EU, the destination country may charge import duties, paid by the customer.
How do I track my order?
You get a tracking link by e-mail when the parcel ships. You can also check it on our tracking page.
Can I return a watch?
Yes. EU and UK customers have a 14-day right of withdrawal, and we accept unworn watches in their original packaging up to 30 days after delivery.
How fast is the refund?
Within 14 days of receiving the watch back, to the original payment method.
My watch arrived damaged or wrong
Write to norentime@gmail.com with your order number and a photo within 30 days. We cover the return and send a replacement or a full refund.
Will it fit my wrist?
Steel bracelets are adjustable by removing links, and leather straps have several holes. Our sizing guide shows how to do it at home.
Is it water resistant?
Most models are rated 3 ATM: fine for rain and hand washing, but not for swimming or showering. The Mariner is rated 30 ATM and can go swimming, and the Onyx has no water rating at all. Each watch lists its rating in the specifications.
What does the warranty cover?
2 years on the movement against manufacturing defects. Wear and tear, accidental damage and water beyond the rating are not covered.
Which payment methods do you accept?
Major credit and debit cards, plus the express payment options shown at checkout. Prices are in euros.
