Refund policy

Returns and Refunds

Your 14-day right of withdrawal (EU and UK customers)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods.

To exercise the right of withdrawal, you must inform us (SICLOPAY LTD, Spyrou Kyprianou Avenue 14, Office 1, 3070 Limassol, Cyprus, e-mail: norentime@gmail.com) of your decision by a clear statement, for example an e-mail. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used for the original transaction, at no fee to you. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.

Please send the goods back without undue delay and no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods, unless the item is faulty or not as described. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

30-day returns

On top of the legal period above, we accept returns of unworn items in their original packaging within 30 days of delivery. Contact norentime@gmail.com with your order number to start a return. Refunds are issued within 14 days of receiving the item.

Faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us within 30 days of delivery with your order number and a photo. We cover the return cost and send a replacement or a full refund. This does not affect your statutory rights under the legal guarantee of conformity.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: SICLOPAY LTD (Noren Time), Spyrou Kyprianou Avenue 14, Office 1, 3070 Limassol, Cyprus, norentime@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.